Our Privacy Policy

This is our Privacy Policy. We are proud of it. Have a read!

1. In this privacy policy, the following definitions are used:

2. In this privacy policy, unless the context requires a different interpretation:

    a. the singular includes the plural and vice versa;

   b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

   c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

   d. "including" is understood to mean "including without limitation";

   e. reference to any statutory provision includes any modification or amendment of it;

   f. the headings and sub-headings do not form part of this privacy policy.

3. This privacy policy applies only to the actions of Elstone IT Services Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, Elstone IT Services Limited is the "data controller". This means that Elstone IT Services Limited determines the purposes for which, and the manner in which, your Data is processed.

5. We may collect the following Data, which includes personal Data, from you:

   a. name;

   b. date of birth;

   c. gender;

   d. contact Information such as postal address, email addresses and telephone numbers;

   e. IP address (automatically collected);

   f. web browser type and version (automatically collected);

   g. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

   h. use of our Website, Services, Tools and APIs; in each case, in accordance with this privacy policy;

   i. the internet service provider you use to access our services.

6. We collect Data in the following ways:

   a. data is given to us by you ;

   b. data is received from other sources, and

   c. data is collected automatically.

7. Elstone IT Services Limited will collect your Data in several ways, for example:

   a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

   b. when you register with us and set up an account to receive our products/services;

   c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

   d. when you enter a competition or promotion through a social media channel;

   e. when you make payments to us, through this Website or otherwise;

   f. when you elect to receive marketing communications from us;

   g. when you use our services;

in each case, in accordance with this privacy policy.

8. We will receive Data about you from the following publicly available third party sources:

   a. UK Government APIs and Datasets (OFCOM, Office of National Statistics, Ordnance Survey)

9. To the extent that you access the Website, we will collect your Data automatically, for example:

   a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

   b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser.

For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

   a. internal record keeping;

   b. improvement of our products/services;

   c. transmission by email of marketing materials that may be of interest to you;

   d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

12. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

   a. "soft opt-in" consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt out.

   b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

   c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time.

To find out how to withdraw your consent, see the section headed "Your rights" below.

13. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

14. We may share your Data with the following groups of people for the following reasons:

   a. our employees, agents and/or professional advisors - to deliver Orders, Services, Tools, and API calls ;

   b. third party payment providers who process payments made over the Website - your contact information, and details of the financial transaction;

   c. relevant authorities - the collection of taxes or duties or to facilitate the detection of crime;

in each case, in accordance with this privacy policy.

15. We will use technical and organisational measures to safeguard your Data, for example:

   a. access to your account is controlled by a password and a user name that is unique to you.

   b. we store your Data on secure servers.

16. We are in the process of being certified to ISO 27001. This family of standards helps us manage your Data and keep it secure.

17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: sales@elstone.net.

18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org, or give us a call.

Get Safe Online is supported by HM Government and leading businesses.

19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

21. You have the following rights in relation to your Data:

   a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

   b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

   c. Right to erase - the right to request that we delete or remove your Data from our systems.

   d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

   e. Right to data portability - the right to request that we move, copy or transfer your Data.

   f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

22. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: sales@elstone.net.

23. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

24. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

25. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

26. Elstone IT Services Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Elstone IT Services Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

27. We may also disclose Data to a prospective purchaser of our business or any part of it.

28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

29. This Website may place and access certain Cookies on your computer. Elstone IT Services Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. Elstone IT Services Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

30. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

31. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Elstone IT Services Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. If cookies are denied, you will be unable to register or use our online Services.

32. This Website may place the following Cookies:

33. You can find a list of Cookies that we use in the Cookies Schedule.

34. We give you control over which Cookies we use. You can adjust your cookies preferences at any time at: https://www.elstone.net/policies/cookies/settings/.

35. You can also choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

36. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

37. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

38. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

43. Elstone IT Services Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law.

Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

If you have an account with us, we will inform you of any such changes via a given e-mail address. We cannot guarantee the delivery of said e-mails to you, but on the next login to this Website, we will display a notification alerting you to any changes.

You may contact Elstone IT Services Limited by email at sales@elstone.net.

This privacy policy was created on 04 May 2022, and is at Version 1.0.

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

We use the following strictly necessary cookies:

We use the following functionality cookies:

We use the following analytical/performance cookies: